At HealOps, we believe in fairness, transparency, and genuine care for the people we serve.
Our goal is always to help — with integrity, honesty, and compassion.
The policies below exist to protect both you and us, ensure smooth service, prevent misunderstandings, and keep expectations clear.
We appreciate your trust and look forward to helping however we can.
Last updated: 11/2025
All services are by appointment only.
Typical response time: within 24 hours.
Final pricing is always confirmed before any work begins.
Intake information allows HealOps Technologies to perform diagnostics and prepare an accurate estimate.
All quotes must be approved & signed before work begins.
All work requires the client to remain available for logins, approvals, authentication codes, and support participation.
A stable internet connection is required for remote service.
HealOps reserves the right to decline services that fall outside safe, legal, or ethical boundaries.
HealOps is not liable for data loss caused by hardware failure, system corruption, malware, or undisclosed issues.
HealOps is not responsible for pre-existing damage, instability, or hardware issues discovered during service.
Client must disclose any important files, folders, or data requirements prior to service.
Software Licensing: The client confirms lawful ownership and licensing for any software provided for installation or configuration.
Monetary Liability Cap: HealOps’ total liability shall not exceed the total amount paid by the client for the specific service performed.
Diagnostics Authorization: Client authorizes HealOps to access, view, and modify system files and settings required for diagnosis and repair.
HealOps cannot guarantee:
Speed, stability, or performance on outdated, failing, or heavily corrupted systems
Full resolution of issues caused by:
failing or damaged hardware
overheating systems
malware-compromised operating systems
unsupported or counterfeit software
throttled or unstable internet connections
Some systems may require OS reinstall, full reimage, or part replacement before services can be completed.
Covers labor only for the same issue originally serviced.
Warranty is void if the client:
installs or removes software
alters BIOS or system settings
adds, replaces, or removes hardware
performs independent repairs
introduces malware, physical damage, or liquid damage
Not covered:
Hardware failure
Overheating due to dust or mechanical wear
Recurrence of issues caused by user error
Any part failures after installation
Installed as-is with no performance guarantee.
HealOps is not responsible for:
defective parts
unstable components
DOA items
hardware incompatibilities
Additional labor required due to defective or incompatible parts will be billed separately.
All new parts purchased through HealOps are covered by the manufacturer’s warranty.
HealOps will assist with RMA submissions upon request; shipping and processing times are outside our control.
If a part purchased and originally installed by HealOps fails under manufacturer warranty, HealOps will reinstall the replacement part at no additional labor cost.
This coverage applies only to replacing the defective part and does not include additional diagnostics, system cleanup, data recovery, or issues unrelated to the original repair.
Labor coverage is void if damage is caused by spills, drops, user modification, misuse, or environmental factors.
Devices purchased new through HealOps and manufactured/assembled by brands such as Lenovo, Dell, HP, Apple, etc. are covered solely by the manufacturer’s warranty.
HealOps does not provide hardware warranty coverage on manufacturer-built systems.
HealOps will assist with warranty verification and RMA steps as a courtesy, but manufacturer repair timelines and approval processes are outside our control
Provisioning, setup, data transfer, software configuration, and customization performed by HealOps are not covered under the manufacturer’s warranty.
If a manufacturer-built device requires warranty service, any additional diagnostics, data backup, software reinstallation, or system setup performed by HealOps may incur labor charges.
If HealOps performed the original setup/provisioning, labor to reapply the same setup after warranty repair may be discounted or waived at HealOps' discretion, but this does not include new customization, additional software or unrelated issues.
Warranty assistance is void in cases of user-caused damage (drops, spills, overheating, physical damage, tampering, power surge, etc.)
Clients must provide:
Safe, clean, unobstructed access to the work area
Adequate lighting and ventilation
Clear access to equipment requiring service
Additional Notes
We love our fur-family friends! However, if they become a little too helpful during the service, we may ask you to step in so we can work safely and stay on schedule.
While we enjoy friendly conversation, please keep in mind that on-site services are billed hourly. To ensure efficient use of time, we may limit non-service-related discussion until after the work is completed. If time remains within the scheduled appointment window, we are always happy to chat!
0–10 miles: Included
11–20 miles: +$10
21–30 miles: +$20
30+ miles: $0.70 per mile, unless otherwise agreed
Out-of-area appointments may require advance scheduling or deposit.
Cancellations under 24 hours: $20 fee
Cancellations under 24 hours or no-shows: $50 fee
Repeated cancellations may require prepayment.
Client participation is required for authentication, approval prompts, and certain troubleshooting steps.
If the client must step away, they must notify the technician.
If a session is idle for more than 5 minutes without response, the technician may:
End the session
Bill for all time elapsed, including any minimum charges
Repeated idle disruptions may require rescheduling at standard hourly rates.
This ensures efficient use of appointment time and prevents delays for other clients.
Payment is due upon completion of services.
Accepted: Cash, Venmo, Zelle, CashApp, PayPal.
Late Fee: 5% applied after 5 days of non-payment.
Accounts over 90 days may be sent to collections — client is responsible for associated fees.
No work will be performed without pricing confirmation.
All client data is handled confidentially.
Clients are responsible for notifying HealOps if their device contains sensitive or personal media or data they do not wish to be accessed during service. Clients should relocate or secure such content prior to the appointment. HealOps will take all reasonable steps to avoid accessing non-service-related files, but cannot be held liable for incidental exposure to undisclosed content.
Client passwords may be required during diagnostics and are never stored without permission.
HealOps does not sell, share, or distribute client information.
HealOps does not support HIPAA-regulated environments.
Pricing varies by service type (remote, onsite, flat-rate).
An estimate is provided before work begins.
Minimum billing increments may apply.
No additional charges will be billed without approval.
Subscription plans offer discounted monthly support but are not full-service contracts.
A fixed amount of monthly remote support time
Priority scheduling
Discounted rates for additional service time
Not included:
full system rebuilds
OS reimages
data recovery
major migrations
large hardware installations
accidental damage or spills
malware introduced after service
Monthly included support time does not roll over.
If service exceeds included time, remaining work is billed at standard or discounted plan rates.
Annual pricing available at a discounted rate upon request.
Hardware, software, and licensing costs are not included.
Subscriptions cover general troubleshooting and support only.
Remote services require a stable internet connection.
Excessive or out-of-scope usage may require upgrading to a higher plan.
Additional work billed at standard hourly rates.
Plans may be canceled anytime (non-prorated). Remaining terms will be discussed between client and HealOps.
By checking the agreement box in the Estimate & Work Authorization Form sent to the client, the client acknowledges and agrees to all Terms, Policies, and Work Authorization outlined.
This confirmation is required before service can begin.